Privacy Policy

Inner West Gymnastics respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Inner West Gymnastics ("we", "us" or "the Club") collects, uses, stores and discloses personal information. It applies to participants, parents and guardians, staff, volunteers, contractors, visitors and anyone who interacts with our services.

We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable child safety, sporting and regulatory requirements.

1. Information we collect

The information we collect depends on your relationship with Inner West Gymnastics and the services you use.

Participant and family information

We may collect:

Participant names and dates of birth
Parent or guardian names and contact details
Residential addresses
Emergency contact details
Health information, allergies, injuries and medical action plans
Attendance, enrolment and membership information
Gymnastics progress and program participation
Photographs and videos, subject to applicable consent and opt-out preferences

Staff, volunteer and contractor information

We may collect:

Contact and emergency contact details
Employment and engagement records
Resumes, qualifications and professional experience
Working With Children Check and police check information
Visa and work-right information
Tax File Numbers, bank details and superannuation information
Information required to manage workplace access and Club systems

Payment information

We may collect or process:

Billing details
Payment history
Information relating to direct debit and credit card transactions

Payments may be processed through secure third-party payment providers. Inner West Gymnastics does not generally retain complete credit card or bank account credentials where these are held securely by the relevant provider.

Website and technology information

When you use our website or online services, we may collect:

IP address
Browser and device information
Website usage and interaction information
Online form submissions
Emails and other digital communications
Information collected through cookies and similar technologies

2. How we collect information

We may collect personal information:

Through enrolment forms, online accounts and booking systems
When you contact us by telephone, email, online form or in person
During staff, volunteer or contractor onboarding
Through incident reports, injury forms and medical updates
Through attendance and program administration
Through our website and associated online services
Through CCTV and other in-venue surveillance systems
Through photographs or video captured during Club activities
Through third-party platforms used to provide our services

Where practical, we collect personal information directly from the individual concerned or from their parent or legal guardian.

3. Why we collect and use information

We collect and use personal information where reasonably necessary to:

Enrol participants and administer gymnastics programs
Manage memberships, classes, competitions and events
Support participant health, safety and medical preparedness
Communicate with participants, families, staff and volunteers
Process payments and manage customer accounts
Maintain attendance and participation records
Provide coaching and video-based skill feedback
Respond to enquiries, feedback and complaints
Manage staff, volunteers and contractors
Meet child safeguarding and workplace obligations
Maintain the safety and security of our venue
Promote Inner West Gymnastics, where appropriate consent or permissions apply
Meet requirements imposed by Gymnastics NSW, Gymnastics Australia, insurers and relevant authorities
Comply with legal, regulatory and insurance obligations

4. Sensitive and health information

Some of the information we collect, such as medical conditions, allergies, disabilities, injuries and medical action plans, is considered sensitive or health information.

We only collect and use this information where it is reasonably necessary for our activities, where consent has been provided, or where collection or use is otherwise permitted or required by law.

Health information may be shared with coaches, staff members, emergency services or medical providers where reasonably necessary to protect a participant's health or safety.

5. How we disclose information

We may disclose personal information to organisations that assist us in operating the Club and delivering our services, including:

Gymnastics NSW and Gymnastics Australia
Insurers, where relevant to an incident or claim
Emergency services and medical providers
Enrolment, membership and customer management platforms
Payment processing providers
Email, communications and marketing platforms
Website hosting and technology providers
Cloud storage and IT support providers
Professional advisers and regulatory authorities
Government or law enforcement bodies where required or authorised by law

We only disclose information that is reasonably necessary for the relevant purpose.

Inner West Gymnastics does not sell personal information.

6. Photographs, video and media

Photographs and video may be captured during classes, events, competitions or other Club activities.

Photos and videos used for Club communications or promotional purposes are managed in accordance with applicable consent and opt-out arrangements.

Training videos used for coaching feedback are used for coaching purposes and are not intended to be stored permanently.

Group photos or background captures may appear in Club communications or marketing where permitted by the Club's consent arrangements.

Direct-use identifiable images for advertising or promotional purposes require appropriate consent.

Families may contact us to discuss or update their media preferences.

7. CCTV

CCTV operates in designated areas of the Inner West Gymnastics facility for safety, security, safeguarding, incident review and property protection purposes.

CCTV footage may capture participants, parents and guardians, staff, volunteers, contractors and visitors while they are on Club premises.

CCTV footage is retained for a limited period in accordance with the Club's operational, safety, safeguarding and legal requirements. Relevant footage may be exported and retained separately where required for an authorised purpose.

Access to CCTV footage is restricted to authorised persons and footage must not be accessed, copied, distributed or disclosed except for an authorised purpose.

Signage is displayed to notify individuals of CCTV surveillance.

Where surveillance equipment has audio-recording capability, additional notification and applicable legal requirements relating to audio recording must be observed.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

Password-protected systems
Access controls based on staff roles and responsibilities
Secure cloud storage and third-party platforms
Restricted access to physical records
Staff confidentiality and information handling requirements
Security controls for devices used for Club purposes
System monitoring, audit records and secure record management processes

No electronic system is completely secure. However, we regularly review our practices and take reasonable measures to protect the information we hold.

9. Third-party services

We use third-party platforms to help operate our website, enrolment system, communications, payments and other Club services.

These providers may collect or process information on our behalf. Their handling of information is also subject to their own privacy policies, terms and security practices.

We take reasonable steps when selecting and managing providers that handle personal information.

10. Overseas storage and disclosure

Some third-party providers may store or process information outside Australia.

Where personal information may be disclosed overseas, we take reasonable steps to ensure it is handled consistently with applicable Australian privacy requirements.

The countries in which information is stored may vary depending on the systems and service providers we use.

11. Cookies and website analytics

Our website and third-party services may use cookies and similar technologies.

These technologies may be used to:

Enable website functionality
Remember user preferences
Understand how visitors use our website
Improve website performance and user experience
Measure the effectiveness of communications or advertising

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

12. Marketing communications

We may send families and other contacts information about programs, enrolments, events, competitions and Club updates.

Where required, marketing communications will include an unsubscribe option. You can also contact us directly to update your communication preferences.

Operational communications relating to an active membership, booking, payment, safety matter or Club service may still be sent where reasonably necessary.

13. Retention of information

We retain personal information only for as long as reasonably necessary to provide our services and meet our legal, child safety, employment, insurance and record keeping obligations.

Retention periods differ depending on the type of record. Certain records may be retained for at least seven years or for a longer period where required by law, regulation, child safety requirements, insurance obligations or an active legal matter.

CCTV footage is retained only for as long as reasonably necessary for safety, security, safeguarding, incident management and other legitimate Club purposes. Relevant footage may be exported and retained separately where required in connection with an incident, complaint, safeguarding matter, investigation, insurance matter or legal requirement.

When information is no longer required, we take reasonable steps to securely destroy it or permanently de-identify it.

14. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be submitted in writing using the contact details below. We may ask you to verify your identity before processing the request.

In some circumstances, the law may allow or require us to refuse access to particular information. Where appropriate, we will explain the reason for the refusal.

You may also ask us to delete information. Whether information can be deleted will depend on our legal, regulatory, child safety, insurance and record retention obligations.

15. Data breaches

If we become aware of unauthorised access to, disclosure of, or loss of personal information, we will assess and respond to the incident in accordance with our data breach procedures and applicable legal requirements.

Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required.

16. Privacy concerns and complaints

Questions, concerns or complaints about privacy should be submitted to Inner West Gymnastics in writing.

We will review your concern and respond within a reasonable timeframe.

Where you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner.

17. Changes to this policy

We may update this Privacy Policy when our services, systems, practices or legal obligations change.

The current version will be published on our website with the date it was last updated.

Contact us

Inner West Gymnastics
8-10 Pilcher Street
Strathfield South NSW 2136

Email: info@innerwestgymnastics.com
Website: www.innerwestgymnastics.com

Last updated: August 2026